Please read these terms and conditions (“Terms and Conditions”) carefully. By using this Web Site, you agree to be bound by the Terms and Conditions described below. If you do not agree to all of these terms, please do not use this Web site or make any purchase from it. These terms and conditions govern your use of, and any purchase from, the diamondsantwerp.com , and constitute an agreement between you and belgiumdiamonds.shop/European Luxury Trade SRL. We reserve the right to change or modify any of these terms and conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, you must stop using this site.
We offer the following payment methods:
Master and Visa Cards only 3d secure. (2.5% processing charge is applied).
Bank Cards (1.5% processing charge).
Bank wire payments are accepted on all orders. (No processing charge).
European Luxury Trade SRL
VAT Number: BE.0784.784.636
Company Registration Number : BE.0784.784.636
21% VAT will be added to European Union Customers (Shipping and Billing Addresses are within EU country). Customers outside of the European Union (Shipping and Billing Address are non-EU country) are free of this charge and will not be charged 21% VAT.
SHIPPING COST POLICY
Fully insured shipping within the EU is free on all orders. For orders over 2500 euro in value (ex vat) your order will be delivered within 1-3 working days express door-to-door insured courier from date of completed product. For all orders under 2500 euro (ex vat) your order will be delivered within 20 business days. These orders can be upgraded to “Priority Shipping” for 30 euro supplement.
Our shipments are fully insured.
CANCELLATION & RETURN POLICY
belgiumdiamonds.shop/European Luxury Trade SRL offers customers a 14 day cancellation and return policy. If you wish to cancel or return your purchase, send an email to us with order id number and description and we will guide you through the cancellation and return process. Due to the fluctuation of the Diamond Markets, belgiumdiamonds.shop/European Luxury Trade SRL will subtract 25% from the purchase amount (minimum 150 euro) for processing, handling and market fluctuations from the reimbursement amount.
Reimbursement on certain diamonds may take up to 90 days (if you want to know if the diamond you purchased is in the 90 day refund category please send us email with diamond ID before purchase).
SPECIAL ORDERS AND CUSTOM DESIGN
Deposit of 35% will be charged when you place a special diamond order or request a custom designed product. This deposit will not be reimbursed if order is cancelled or returned.
“On hold” deposits to guarantee jewelry and/or stone availability will not be reimbursed in case of cancellation of the purchase by the customer.
All purchases are subject to the final approval of belgiumdiamonds.shop / European Luxury Trade SRL. If the item (items) purchased is not available belgiumdiamonds.shop/European Luxury Trade SRL will offer a replacement item. If the customer does not accept the replacement item, customer will receive a 100% payment refund.
If display price and/or features are erroneous due to technical or administrative issue, belgiumdiamonds.shop /European Luxury Trade SRL has the discretion to refuse the purchase. Customer will receive a 100% payment refund.
AFTER DELIVERY WARRANTIES
After you receive your jewel, we provide an after sales guarantee and warranty. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your jewel is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.
We offer a free one time resizing and yearly cleaning and inspection service free of charge to our customers. The customer only pays for shipping and return shipping.
We do not replace diamond/diamonds which are lost or fall from your jewel. We therefore strongly recommend that you insure you fully insure your jewel immediately following receipt of your package. With your package you will receive and invoice and valuation which can be used when insuring your jewel.
(Some of our replies sent by email may be filtered as spam or blocked entirely. Please include your telephone/whatsapp number so we can verify that our emails have been received).